Privacy Policy

Last Updated: 7/18/2016

Voice Labs Inc. (“VoiceLabs,” “us” or “we”) provides SDKs (software development kits) and SaaS (software as a service) (collectively, the “Services”) that allow providers of voice applications (“App Providers”) to understand how end users who access App Providers’ services (“End Users”) interact with their services.

This Privacy Policy describes how VoiceLabs collects, uses, and discloses data collected through the VoiceLabs website located at www.voicelabs.co (the “Site”).

This Policy does not apply to websites, applications or services that display or link to different privacy statements. This Policy also does not apply to information we collect on behalf of our business customers through their use and implementation of our Services. For information about the data we collect on behalf of customers who use our Services, please visit our terms of use at https://voicelabs.co/terms/ (“Terms”).

Information we collect and how we use it

Our goal in collecting information is to provide and improve the VoiceLabs Services, to administer your Account, and to enable you to enjoy and easily navigate the VoiceLabs Services.

Personal Information

When you, as an App Provider, create an Account or when you request information about the Services, we’ll collect certain information that can be used to identify you (“Personally Identifiable Information” or “PII”), such as your name, email address, phone number, and job title. We may also collect information that cannot be used to identify you, such as Account preferences.

Information Related to Use of the Site

We gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or Site functionality.

Modifying and Deleting Your Information

You can access and modify the PII associated with your Account by accessing the user settings in the Services. If you want us to delete your PII and your Account, please contact us at privacy@voicelabs.co with your request. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to subscribe to any newsletter(s) we may provide, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails and accessing the email preferences in your account settings page.

What Information Do We Share with Third Parties?

We will share your PII with third parties only in the ways that are described in this privacy policy. We do not sell your PII to third parties.

Information Shared with Third Parties

We may share aggregated, non-identifying information with third parties for industry analysis, demographic profiling and other similar purposes. We will not share PII collected from one App Provider with an unrelated App Provider.

Information Shared with Our Service Providers

We may engage third party service providers to work with us to administer and provide the Services such as sending you email. These third-party Service providers have access to PII only for the purpose of performing the Services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.

Information Disclosed for Our Protection and the Protection of Others

It is our policy to protect App Providers and End Users from having their privacy violated through abuse of the legal systems, whether by individuals, entities or government, and to contest claims that we believe to be invalid under applicable law. However, it is also our policy to cooperate with government and law enforcement officials and private parties. Accordingly, we reserve the right to disclose any information about App Providers or End Users to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary: (i) to satisfy or comply with any law, regulation or legal process, or to respond to lawful requests, including subpoenas, warrants or court orders; (ii) to protect our property, rights and safety, and the rights, property and safety of third parties or the public in general; and (iii) to prevent or stop activity we consider to be illegal or unethical.

Information Collected Using Cookies and Tracking Technologies

VoiceLabs and our marketing partners and analytics providers use tracking technologies such as cookies, beacons, tags and scripts to analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and/or an aggregated basis.

We use cookies to identify that you’ve logged in and to tell us when you interact with the VoiceLabs Services. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but you will not be able to automatically log in to and use the VoiceLabs Product.

We and our third party partners use Local Storage (HTML5) to provide certain features on our Site to display advertising based on your web browsing activities, and/or to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.

We partner with third parties to display advertising on our Site or to manage our advertising on other websites. Our third party partners may use technologies such as cookies to gather information about your activities on this Site and other websites to provide you advertising based on your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt out by clicking here. If you are located in the European Union, click here. Please note this does not opt you out of being served ads; you will continue to receive generic ads.

We use Tags to allow us to send e-mail messages and determine whether those e-mails have been opened, to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user.

The Security of Information

We take reasonable measures to protect the information that we collect or receive (including PII) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, insofar as they are consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Links to Other Sites

The Site may contain links to other websites and services. Any information that an App Provider or End User provides on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party’s privacy policy. Our Privacy Policy does not apply to such websites or services and we are not responsible for the content, privacy or security practices and policies of those websites or services. We recommend that App Providers and End Users carefully review the privacy policies of other websites and services that they access.

Testimonials

We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@voicelabs.co.

Social Media Features

Our Site includes social media features (“Features”) such as the Facebook “Like” and “Share” buttons, or interactive mini-programs that run on our Site. These Features may collect your IP address and the pages you visit on our Site, and they may set one or more cookies to enable the Features to function properly. Features are either hosted by a third party or hosted directly on our Site. Your interactions with any of these Features are governed by the privacy policy of the company providing the Feature.

International Users

Information that we collect or receive may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide information to us, we may transfer your information to the United States and process it there (or any other country in which we operate).

Our Policy Toward Children

Our Services and Site are not directed to children under the age of 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13, we will take steps to delete such information from our files as soon as possible.

Questions?

Please contact us at privacy@voicelabs.co if you have any questions about our Privacy Policy.

Voice Labs, Inc.
info@voicelabs.co